Privacy Policy
A happy face with a beautiful smile
Who we are
Qiaben offers medical- and dental-billing solutions and services. We place our privacy highly and we ensure that your personal data is safeguarded. This Privacy Policy describes our methods of collecting, using, sharing, and protecting your information, which also includes using SMS communications.
Qiaben
What Information We Collect
The information we can gather will be of the following nature:
Contact details: your name, e-mail, mailing address, phone number (including mobile number in SMS).
Professional / business information: practice name, specialty, billing information, EMR/EHR usage, credentialing information.
Information about usage: the use of our web, services, and communications.
SMS/communication data: In case you choose to receive SMS notifications with us we can receive your mobile phone number, the date/time you agreed, a log of SMS messages, replies, and leave.
How We Use Your Information
We collect your personal information to use it to:
Offering our services to you (billing, credentialing, EHR/EMR integration).
Keeping in touch with you through email, phone, Sms (e.g. service updates, notifications, marketing messages should you allow them to do so).
Enhancing our web site, products, and services.
The ability to adhere to the relevant laws, regulations, and our agreements.
Carrying out in-house analytics and business process.
Use of SMS Communications
In giving your mobile number and by doing so with an option of receiving SMS, you consent to receive SMS messages on: Operational messages (e.g. billing status, claim updates). The promotional or marketing benefits concerning Qiaben services. Reminder of appointments or consultations (where necessary). Other messages that were legal. You can also unsubscribe to SMS by sending a text message of STOP to any of the text messages or by following the instructions of unsubscribing to SMS on the text message. After you opt-out, we will stop SMS messages, unless transactional messages are obligatory to service delivery (where there are no restrictions).
Sharing and Disclosure of Information
We can disclose your information to: Our service providers, partners, or subcontractors that help us to provide services (e.g. IT, billing platforms). Where necessary by law or regulation (e.g., audits, legal process). Associated firms or in relation to a merger, purchase or disposal of assets (with notice). We will not sell your mobile number or personal details to a third party marketer without your permission.
Security
We establish relevant technical and organizational solutions to ensure that your personal information does not access, be destroyed, lost, or modified by unauthorized individuals. Since healthcare-related data is sensitive information, we have HIPAA-compliant infrastructure (where necessary) and limit access to our systems.
Changes to This Privacy Policy
We can revise this Privacy Policy occasionally. In case we change anything in a material form, we will inform you through email, SMS (to those who have signed up) or placing a notice on our web page before the effective date of the change. The top Effective Date will be updated.
Your Choices & Rights
Depending on your location and applicable law, you may have rights such as:
Requesting or accessing the copy of your personal data.
Editing or erasing personal information.
Revoking permission to SMS or any other messages.
Limiting or objection to some processing on your information.
In order to exercise your rights, please contact us at info@qiaben.com. In the case of SMS, you can either send a reply of STOP or enter the message instructions to discontinue.