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Advanced Practice Management Services

SCOPE AND PURPOSE:

This Privacy Policy (“Policy”) sets forth the practices of Qiaben Healthcare Solutions and its related entities (collectively referred to as “Qiaben,” “we,” “us,” “our,” or “Qiaben HCS”) regarding the collection, use, and disclosure of information obtained through our websites and applications, including www.qiaben.com, and other platforms that link to this Policy (collectively, the “Sites”). This Policy also applies to information gathered offline, such as during visits to our offices, attendance at Qiaben events, or interactions with our representatives at various venues, and in any situation where this Policy is provided to you.

The provisions of this Policy do not extend to Qiaben products that are covered by separate privacy policies or to external websites that may be linked from our Sites. We do not exert control over, nor are we responsible for, the privacy practices of these external websites. We encourage you to independently review the privacy policies of any third-party websites you visit.

In our role as a service provider for healthcare practitioners, Qiaben processes data in alignment with the contractual agreements we hold with our clients. These agreements may necessitate Business Associate Agreements in compliance with the Health Insurance Portability and Accountability Act (“HIPAA”). Your healthcare provider, as the primary custodian of your data, may have distinct policies and practices for data handling. Qiaben is not liable for the data management practices of your healthcare provider, and we recommend reviewing their privacy policies for more information.”

WHAT SERVICES AND FUNCTIONS DOES QIABEN HEALTHCARE SOLUTIONS OFFER?

Qiaben Healthcare Solutions, based in the United States, is a dynamic company offering a range of network-enabled services to healthcare facilities, hospitals, and ambulatory care providers nationwide. Our innovative cloud-based solutions are designed to empower healthcare providers with a suite of tools including electronic health records, patient engagement resources, and comprehensive revenue cycle management. To learn more about Qiaben and our commitment to enhancing healthcare services, please visit the ‘About’ section on www.qiaben.com.

WHAT TYPES OF PERSONAL DATA DOES QIABEN COLLECT?

Personal data refers to any information that can identify an individual. The type of personal data Qiaben collects varies based on your interactions with us. Over the past 12 months, we have collected personal data in the following categories:

  • Identifiers: This includes information such as your name, email address, or IP address.
  • Customer Record Information: Details like your postal address or phone number.
  • Commercial Information: Data related to products or services you have engaged with.
  • Internet Activity: Your interactions with our website and online platforms.
  • Professional Information: Your job title or employer details.
  • Geolocation Data: General location data (like city/state) based on your IP address, and precise location data from GPS functions. We obtain explicit consent to gather precise geolocation data, especially if it falls under ‘sensitive’ information as defined by applicable laws.

WHAT ARE THE METHODS OF PERSONAL DATA COLLECTION AT QIABEN?

Qiaben employs a variety of methods to collect your personal data, ensuring thoroughness and compliance with privacy standards. These methods include:

  1. Direct Provision of Information: This occurs when you voluntarily submit information on our Sites, like filling out forms, requesting services or information, participating in surveys, or contacting customer service. The information you may provide includes your name, organization or practice name, email address, phone number, and user type (patient, provider, partner, etc.). For those with an account, we may collect login details such as username or Practice ID. Additionally, at our physical events or office visits, we might request health and travel information for safety purposes.
  2. Automated Data Collection: As detailed in the ‘Cookies and Automated Data Collection Technologies’ section, we use technology to gather information about your device and site visits. This includes IP address, geolocation, browser and device type, mobile device identifiers, and your interaction with our Sites, like browsing behavior.
  3. Third-Party Sources: We may also receive information from external entities such as lead generation firms, social networks, business partners involved in co-branded services, or through the sale and distribution of our products. Furthermore, information might be collected from other service users or publicly available resources.

Each of these methods is crucial in helping us understand and meet your needs better, as well as enhancing the overall quality of our services.
 

HOW DOES QIABEN UTILIZE YOUR PERSONAL DATA?


Qiaben employs your personal information in various ways to enhance our services and ensure the best experience for you:

  1. Purpose-Based Usage: We use your information for the specific purposes it was collected. For example, if you reach out to us for information, we’ll use your details to respond to your inquiry.
  2. Service Improvement: Your data helps us improve and expand our services. This includes optimizing our website’s functionality and understanding user interests. We also use feedback from surveys and other mechanisms to develop new offerings.
  3. User Authentication and Identification: We use your information to verify your identity as a user or potential client and to enable consistent tracking across devices or contexts for your account(s).
  4. Communication: We engage with you through various channels like emails, newsletters, and other communications, keeping you informed about our services and updates.
  5. Maintaining Safety and Compliance: Your data is crucial for maintaining the security and integrity of our Sites and services, including legal compliance, and ensuring the safety of our staff, clients, and guests.
  6. Business and Collection Context: We use your data for other business purposes that align with the context in which the data was collected.

Additionally, we may use non-identifiable data (aggregated, anonymized, or de-identified) for any legally permissible purpose. This allows us to leverage this information without compromising individual privacy.

HOW DOES QIABEN SHARE AND DISCLOSE YOUR PERSONAL DATA?


At Qiaben, we are committed to maintaining the confidentiality of your personal data, sharing it only in specific scenarios as outlined below:

  1. Categories of Disclosed Data:  We disclose personal data categories like identifiers, commercial information, internet activity, and geolocation data for business purposes.
  2. External Service Providers and Vendors:  Your data may be shared with third-party service providers and vendors who assist us with analytics, content management, advertising, marketing insights, and research. This collaboration helps enhance our marketing strategies and service delivery.
  3. Third-Party Collaboration for Audience Matching: We work with third parties offering audience matching services. For example, we might use tools like the Facebook pixel and share your email with social media services for targeted marketing. This helps us identify potential customers with interests akin to yours.
  4. Affiliates and Related Entities: Your personal data may be shared with our affiliates for business operations, including customer support, marketing, technical tasks, and other activities. This sharing is crucial for streamlined operations and service enhancement.
  5. Public Sharing on Our Sites: If you share information publicly on our Sites, such as in reviews or other user-generated content, be aware that this data is publicly accessible and beyond our control once posted.
  6. Sharing with Our Customers: We may share your information with our customers when you participate in surveys or provide feedback on our services. Usually, we inform you about this sharing in advance.
  7. Other Scenarios for Data Disclosure: We may disclose your data with your consent; to fulfill services you request; in response to lawful requests by public authorities; to protect legal rights, property, or safety; and in business transactions like mergers or acquisitions.
  8. Non-Identifiable Data Disclosure: We may share aggregated, anonymized, or de-identified data, which cannot reasonably identify you, as permitted by law. This includes sharing de-identified patient data with third parties, following HIPAA guidelines and our client agreements.

Our commitment to your privacy is unwavering, and we ensure that data sharing aligns with legal standards and our dedication to maintaining the highest levels of confidentiality and integrity.

HOW QIABEN PROTECTS AND RETAINS YOUR DATA

At Qiaben, we prioritize the security of your personal information through various robust measures. Our approach includes encryption of sensitive data to safeguard it against unauthorized access. While we strive to ensure the utmost protection, it’s important to recognize that no system can guarantee absolute security.

The retention period of your data with Qiaben is determined by the purpose for which it was collected. We are committed to not retaining your information longer than necessary, except as required by relevant laws. In instances where deleting or de-identifying your information is not feasible due to technical or operational constraints, we ensure that further processing of such data is restricted.

Our dedication to data security reflects our commitment to respecting and protecting your privacy, ensuring that your data is handled with the highest level of care and responsibility.

DATA COLLECTION METHODS AND TECHNOLOGIES, INCLUDING COOKIES


Qiaben’s websites utilize a variety of automated data collection methods and technologies to enhance your online experience, gather important usage statistics, and ensure the security of our Sites. Among these technologies are cookies, pixels, ad tags, Software Development Kits (SDKs), clear GIFs, session replay scripts, and JavaScript.

Cookies, small text files stored on your device, play a crucial role in making our websites function efficiently. They help us collect statistical data on how visitors interact with our Sites, contributing to ongoing security measures and overall user experience improvements. Furthermore, cookies are instrumental in our advertising efforts. They enable us to display advertisements, some of which are personalized based on your activity on our Sites.

To provide these tailored ads, we collaborate with third-party partners who may collect data about your activities not only on our Sites but also across other websites over time. This data collection aims to understand your interests in specific products and services and can also link the various devices you use for a more cohesive experience.

If you wish to manage your cookie preferences, you can easily do so by accessing the ‘cookie preferences’ link available at the bottom of any of our websites. This feature allows you to control how cookies interact with your browsing experience, ensuring that your preferences and privacy are respected.

TECHNOLOGY INTEGRATIONS AND SOCIAL MEDIA INTERACTIONS


At Qiaben, our services and websites include integrations with various social media and technology platforms, which are operated by independent entities. We also collaborate with third-party social media and marketing companies to enrich our data sets. Our sites feature links to other websites and platforms, which are not under our control or management.

  1. Social Media Integration: Our Sites may incorporate features like pixels or SDKs that enable functionalities such as ‘liking’, ‘sharing’, or logging in through social media platforms. When you use these integrations, we may receive information that you have authorized the social network to share with us. Be aware that these social networks might independently collect information about you.
  2. Content on Social Media Platforms: We actively share content on various social media platforms. Any information you provide while interacting with our content on these platforms is governed by this Policy. Additionally, if you publicly mention our Sites on social media, we may use your mention in connection with our Sites.
  3. Account Linking: Our Sites may offer you the option to link your account with partner services. By doing this, we might obtain certain data from your account, such as your username and email address. For detailed information on how these platforms manage your information, we advise referring to their privacy policies and terms of use.
  4. Engagement with Third-Party Entities: When you navigate away from our Sites to third-party entities, they may collect and store information as per their policies. This includes the type of information they share with us, your rights regarding this data, and their information storage practices. We recommend reviewing their privacy policies and terms of use to understand how they handle your data.

Our commitment to your privacy extends to all aspects of our service, including how we manage and interact with data across technology integrations and social media platforms.

RIGHTS OF RESIDENTS UNDER APPLICABLE STATE CONSUMER PRIVACY LAWS


Residents in states with consumer privacy laws are entitled to several rights regarding their personal information:

  1. Right to Know: Understand if and how we process your personal information.
  2. Access: Gain access to your personal information held by us.
  3. Correction: Correct inaccuracies in your personal information.
  4. Deletion: Request deletion of your personal information.
  5. Portability: Obtain a portable and usable copy of your personal information.
  6. Opt-Out Rights: Choose to opt out of the sale or sharing of your personal information, and from processing for targeted advertising or automated decision-making.

In states requiring prior consent for processing sensitive personal information, we will seek your consent, which you can withdraw at any time.

Exercising Your Rights: Residents may exercise these rights by Writing to Qiaben Healthcare Solutions at: 1309 Coffeen Avenue STE 1200 Sheridan, WY 82801

Verification and Response: To respond to your request, we may require information to verify your identity. We aim to address all requests within the legal time frame. Note that some information might be exempt from such requests. If we deny your request, either fully or partially, we will inform you about the right to appeal and provide details about the appeals process.

In responding to consumer requests, our goal is to do so within 45 days of receipt. If an extension up to 90 days is needed, we will communicate this to you along with the reasons for the delay.

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Consult With Qiaben Experts

If you need to consult with Qiaben about a medical billing or practice management services, you can fill out the form and we will contact you shortly